‘Customer centricity’ has become a strategic focus in the water sector, with key industry players adopting a collaborative approach to provide community-focused innovations. A new era of ‘co-creation’ is enhancing this, enabling asset owners and service providers to combine their knowledge to deliver community-focused infrastructure solutions that will last for generations to come. Reshaping traditional

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Charitable giving is heavily entwined in Australian and New Zealand culture, with up to 80% of Australians and New Zealanders donating to heartfelt causes annually. Throughout COVID-19, the charitable sector has seen a considerable downturn in the number of donations pouring in. In response, charities such as WaterAid Australia has had to adapt the way

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