Complex jobs

Complex job? Leave it to the experts

In the business of repairing and renewing pipelines, no two jobs are ever the same. Some are unique for their location, while others are set apart by their technical requirements. Others require crews to negotiate environmental variables like tides, and some are influenced by the needs of the community.


When you’ve been in business for more than 80 years like Interflow – Australasia’s leading solution provider for water infrastructure works – you’ve pretty much seen it all. But some jobs, including those in emergency situations, are more ‘unique’ than others, and there are special considerations to take into account.

Expecting the unexpected

Sara Ashrafi, Interflow’s Business Development Manager, said Interflow brought its vast experience of working in complex situations to each of its jobs – from their inception to completion. Specifically, Interflow:

  • Engages with its clients to better understand the issues and their desired outcomes
  • Carries out an assessment, so clients get a better idea of the status of the existing infrastructure and what issues they are facing
  • Develops a methodology to remediate issues, which incorporates never-before-used techniques where necessary
  • Helps clients develop a business case to secure funding for the works
  • Works within the parameters of clients’ processes and special requirements, including safety, security and critical timeframes
  • Provides long-term solutions across the entire network

“We develop site and customer-specific solutions; it’s not a one size fits all approach,” Ms Ashrafi said.

“We make sure that we identify all possible risks as part of the project planning phase and then come up with ways to mitigate them.

“Communication is key; we make sure we keep the customer up to date with how the project is progressing, and follow their processes in regards to safety, and obviously security measures.”

Ms Ashrafi said that while safety was at the core of all Interflow’s work, some projects required extra considerations.

“We always take safety into account; we look after our staff and we want to make sure that they look after themselves, the community, the people they’re working with and their surroundings.”

Products speak for themselves

In jobs that have specific site restriction or access requirements, it is more important than ever that the work be carried out in the most timely and cost-effective way.

“Interflow’s products are cost effective and quick to install, even in live flows,” Ms Ashrafi said.

“Because we don’t need to bypass, it won’t be in the way of people or cars and there will be minimal disruption to the area.”

However, long after the installation is completed, asset owners can rely on Interflow products to provide them with reliable and long-term service.

“With Interflow’s products, once you’ve renewed the asset, that’s it, you don’t have to worry about it for another expected 50 to 100 years.

The building blocks of innovation

By consistently challenging the status quo, Interflow has been dedicated to solving its customers’ problems under its core values of Honesty, Reliability and Competence. Handed down throughout each generation, this philosophy has been the cornerstone of the company’s success and will continue to be the building blocks for sustaining its rich heritage of innovation.

To find out more about Interflow’s solutions for water infrastructure networks, contact us and we’ll assist you with your project needs.

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